Our state government has not kept pace with innovation and business best practices in handling and utilizing data and information technology.
From cloud-based computing to remote work functions requiring far less brick-and-mortar infrastructure to collecting and analyzing data to determine agency and program effectiveness, the state has an immense opportunity to leverage technology to serve Wisconsin residents with better, faster service at a lower cost.
Many government functions involve repetitive manual tasks done on a computer. Technology can facilitate the automation of these tasks through systems design and software programming and help avoid embarrassing meltdowns of service as we saw during the pandemic with the Unemployment Insurance Division’s inability to help people in their time of greatest need.
Large organizations in the private sector have seen significant gains in efficiency and customer service levels while reducing unnecessary costs by embracing technology. It’s time for the state of Wisconsin to do the same.